1What type of massage therapy do you offer?
First off, we are not a big, fancy day spa or corporate franchise. There are no sales pitches for upgrades or monthly memberships or ever any contracts to sign. We are simply a small group of experienced and licensed massage therapists who are passionate about our craft. We cater to clients who seek the health benefits of massage therapy. We offer holistic, therapeutic, non-sexual massage sessions. We work on those that have chronic or acute injuries due to working out, mental or physical stress, repetitive motion injury, etc. We cater to those who need instant pain relief or those that need to lower their stress levels. We work on both female and male clients. We do not discriminate by age, race, gender, religion, weight, sexual orientation, etc. We work with everyone, from elite athletes, stay-at-home moms, stressed executives, physical laborers and everyone in between…we are happy to be of service!
2How much do you charge?
The cost for a massage session will vary depending upon the length of the session. 30 minutes is $55, 60 minutes is $95, 90 minutes is $130. All styles of massage are charged at the same rate. Use of hot towels, hot packs, essential oils, cupping and electrical vibration are provided at no additional charge!
3Do you offer new client discounts? Are you running any specials?
At this time our independent therapists do not offer “new client” discounts. First visits with us usually require additional time and effort on that first timer who hasn’t had a good massage in years, or ever! We are independent therapists and this is what we do to make a living. We do not run our business like a cheap, fast food drive-thru. Our personal view of massage therapy is not that way and we will never treat it as such. You will never see us on Groupon nor deep discounting our services. We won’t even send you annoying texts or emails to bother you about specials. Please visit our Services page to view discounts offered.
4So you don’t offer new clients 1 hour massages for $59 like other places?
No, we do not. Other places, like some retail franchises and spas, can sometimes be staffed with inexperienced therapists churning out massages like an assembly line for very little pay. (Please tip that therapist. They are most definitely relying on it!) Also, please read the fine print. You are really getting a 50-minute Swedish massage for that first visit (light pressure) and then a sales pitch for a monthly autodraft membership (which will be regular price.) If you’re problem-free and just want a quick relaxing massage with whatever therapist is available, that may be just fine for you. Please book elsewhere if you’re looking for a $59 special. Honestly, price should be the last concern. Massage therapy is a partnership. You are contracting with a therapist to work on YOUR BODY. Do you really want the cheapest deal? The questions you should be asking first are: what type of massage the massage therapist provides or specializes in, how many years have they been in business and are they qualified to perform the work on you or a loved one.
A well qualified therapist who cares and is knowledgeable is priceless. Please shop around for what real therapeutic massages will cost you elsewhere. Our skills and hands are valuable, yet we try to be as fair as possible for what we charge charge for our work, because we want to help you! If you cannot afford our services but really need them, please contact us and let’s see if we can figure something out. But understand, we cannot work for nothing, and just like you, we are just trying to make a living as well.
5WHEN DO YOU WORK? WHAT ARE YOUR HOURS
We are available by appointment. Our independent therapists schedules will vary, but we are usually available by appointment 5-6 days a week. 9am to 7pm Monday through Friday and 9am to 3pm on Saturday. At this time we are closed on Sundays.
We can at times take same day appointments, but we appreciate when you plan ahead for your massage. We do have a steady clientele and we do have days that completely book up. Evening and Saturday times fill up fast and first, so it’s always best to book well in advance.
6WHAT FORM OF PAYMENT DO YOU TAKE?
Payment can be made by good old fashioned cash money, credit, debit or flexible spending account cards, or checks. There is a $50 charge for any checks returned for insufficient funds.
Some people prefer to e-pay so we can even accept Zelle, PayPal and venmo too! Payment is due in full at the end of each session.
7Am I expected to tip?
Tipping is a matter of personal choice. Tips are accepted and appreciated.
8Do you take insurance? Can I use my FSA?
At this time we do not take insurance. Upon request we can provide a receipt for the patient to file with their own insurance. Most massage treatments are not covered by insurance. The best thing to do is check with your insurance company to see exactly what is covered under what circumstances.
As a State of Texas Licensed Massage Establishment ME5387 Yes! we are able to accept Flexible Spending Account cards.
9How can I schedule an appointment?
The best way is to schedule your next massage with us before you walk out the door! The next best way is to schedule right here through this website.
If you have a question about scheduling, please give me (Tahra Caldwell therapist and business owner) a call at 817-366-1519.
As a courtesy to my clients, I do not answer the phone while in session. Please leave a message and I will return your call as soon as possible.
10Do you take walk-ins?
It’s always a disappointment to turn away someone who has arrived hoping for a walk-in session we just cannot accommodate. At this time we do not have a full time receptionist to greet walk-ins. If you try to walk-in without an appointment you might just find that front door locked while we are in session. We work by appointment, and appointments are strongly recommended due to advance bookings. You are always welcome to call and leave us a message to check and see if we have any openings that day, we will return your call when we can take appointments.
11Will you do a home visit?
No. Everything we need is at our disposal in the office. To pack up and carry everything with us to give the high quality massage we want our clients to experience is too much. The travel time and the set up and tear down time would negatively affect our office schedule. To get the full effect of a massage it is best to make an appointment and come into the office.
12Do you offer couples massage?
Yes! it is possible to book a massage for you and someone else with another therapist at the same time. We do not have a couples room, all massages will take place in separate rooms. Please contact us to schedule a couples massage.
13Do you sell Gift Certificates?
Yes! You can purchase and send an electronic gift card right here on this website. You may also pick up a printed gift certificate in person. Please call or email in advance to make pickup arrangements. Gift certificates are non-refundable, and cannot be replaced or credited even if lost, stolen, forgotten, unused or unwanted! You are welcome to re-gift a gift card to someone else that wants it and will use it.
14What if I am late for my massage appointment?
Out of respect for all of our clients, we make sure that each massage is started at the allotted time requested. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Regardless of the length of treatment actually given, you will be responsible for the “full” session. Life happens and sometimes being late cannot be avoided. Just relax, take a deep breath and call us to let us know you will be late or if you need to reschedule and pay our minimum $50 cancellation fee. We don’t want you to become involved in an auto accident or receive a traffic ticket for rushing to your scheduled appointment.
15Are you licensed? Are you insured?
Yes! Owner Tahra Caldwell has been a licensed massage therapist in the State of TX since 2007. MT102508
All of our independent therapists are licensed and registered with the State of Texas Dept of Licensing and Regulation.
Well Body Massage is a State of TX Licensed Massage Therapy Establishment ME5387
16What is your policy on canceling?
To avoid paying a minimum $50 cancellation fee, we ask that you give us 24 hours notice to cancel or to reschedule your appointment. This gives us a chance to fill that opening.
Last minute cancellations and no-shows will result in full service charges or avoidance of gift certificates.
17What is a No-Show?
A No-Show is a situation in which a person simply does not show up for their scheduled appointment and does not call to let us know they are going to miss their appointment. It can ve very frustrating and devastating to our bottom line. Many times we could have booked another paying client willing to take that time slot we were reserving.
18Do I have to fill out a client intake form?
Yes, for your first massage with us you have to fill out a form. It is STATE LAW for us to keep client information on file. You will need to fill out your name, phone number, birth date, medical information and sign and date the disclaimer. This protects both you and your therapist. If you do not fill out a form, a massage will not take place. As a client, your privacy is protected. All written records and massage sessions are kept strictly confidential and will not be shared with anyone unless you advise us to.
19What do I wear during the massage?
Depending on the primary technique your therapist will be using, you may or may not need to undress. For a full body massage, most people undress completely. However, you may choose to wear underwear. If you have problems in your lower back, hips, buttocks or inner thigh, underwear can become obstructive and get in the way of applying the proper strokes. Bra straps also pose a challenge to the back. To get to those areas, you will need to remove your undergarments before your massage. Your therapist will give you privacy to undress, and you will be covered with a sheet or towel at all times except for the area being worked on. When you receive a massage you should remove as much clothing as you can without sacrificing your sense of modesty. You will be carefully draped at all times, so even if you decide to “go commando” you will not be exposed.
20What parts of my body will be massaged?
You and your therapist will discuss the desired outcome for your session. This will determine which parts of your body require massage. When there is an injury or condition to be addressed, the entire session may focus on a single area. A typical full body session will include work on your back, arms, legs, feet, hands, head, neck and shoulders. This does not, and will never include breasts or genitals. If you find you are uncomfortable with being massaged in a particular area, just inform your therapist of your wishes and they will adjust the massage accordingly.
21Do I have to cover myself with a sheet or towel?
Yes. We require draping for all sessions. The genitals (women and men) and breasts (women) will remain covered. If a female client requests work to her abdomen, a second towel or sheet will be used to cover the breasts so the main sheet or towel can be moved to expose the abdomen.
22Do you use oil or cream?
We prefer to use all-natural, hypoallergenic, unscented massage lotion for all therapeutic sessions. We find it gives a better grip where oil creates too much glide, which lessens the ability to placate the individual muscle groups being worked on. In addition, lotion does not stain the sheets or the clients’ clothes and allows our clients to be comfortable going back to their daily routine of work, errands, etc. without feeling greasy and uncomfortable, Besides, lotion is just plain better for your skin sin ce it moisturizes and doers not cause breakouts.
23Do you offer “Sensual Massage”, “Erotic Massage”, “Full Release”, “Happy Endings”, “Prostate Massage”, “Rub n Tug” or something similar?
NO! NO! NO! Don’t even think about it. massage therapy is a healing art, not a sexual service. We ask that you treat us with the same respect that you would any Healthcare Professional. sensuous Massage, Erotic Massage, etc is a form of prostitution and against the law in the state of Texas. We operate a professional Massage business and follow the rules and regulations of the State of Texas. This practice is strictly therapeutic and any sexualization of the massage or the therapist will result in immediate termination of service and payment will be due in full. There is a zero tolerance policy for those that solicit sexual services. This type of behavior will not be tolerated and the client willbe asked to leave immediately..
24What if I get an erection during the massage?
Some men worry about getting a erection when they receive a massage. Touch administered to any part of the body can sometimes activate the parasympathetic nervous system and cause a partial or full erection. It rarely occurs, but if it does, don’t panic! It is a physiological reaction, and there is nothing wrong about it (as long as you behave yourself). Your therapist should understand and will generally ignore it. If you are concerned, you may wish to wear restrictive or supportive underwear during the session.
25Should I talk to the massage therapist during the massage?
Although some people prefer to talk throughout the massage, don’t feel like you have to make conversation. After all, you’re having a treatment, you’re not at a cocktail party! Fell free to close your eyes and relax, which is what most people do. All of our clients are welcomed to communicate before, during or after a massage. If you want anything changed: pressure, areas worked, position or of you are too hot to too cold…speak up!
You will not hurt our feelings by asking for something that will make you more comfortable. We want this to be the best experience for you to relax and enjoy. Also, what you requested in one session may be different in another. If you had a full body massage last time you had a session, but this time you only want your back/neck/shoulder worked, it’s perfectly fine to ask. Remember, this is your massage, but we can’t read your mind!
Be sure to SPEAK UP if…
• You are too hot or too cold.
• You experience severe pain.
• You have any questions related to the massage.
• There is anything you forgot to mention during the consultation.
26Does a massage have to hurt to be effective?
Massage on healthy tissue feels good and should not hurt! Working in the area of injury or chronic pain may at first cause discomfort, which usually lessens in the first few minutes. You may also have tender spots in muscles that are injured or have been tight for a long time. With that being said , there is a ‘feels good’ hurt and an ‘ouch, stop it’ hurt. A good massage, even a really deep tissue massage, should always stay in the ‘feels good’ hurt range.
Just remember this quick hint-On a scale of one to 10 (where 1 is no pain and 10 is extremely painful) the pressure should always be less than seven. Everybody has different thresholds of pain. You know your own body. No one else can tell you. If something hurts, tell the therapist. He or she can work out the trigger point, knot, etc or if requested they can leave it alone.
27Will I be sore afterwards?
That depends on the type of massage and the depth of the strokes. A light Swedish massage that doesn’t probe very deep into muscles shouldn’t hurt. At the same time, the light massage won’t be able to work out any stress that’s deep within those muscles. A deep massage with tight muscles may leave some residual soreness the next day.
Post-massage muscle soreness is due to tight muscles having been stretched and realigned, adhesions and scar tissue having been broken apart so new tissue can form and lay down correctly, and/or deep pressure having been applied to an injured muscles to release spasm. All such procedures help muscles to relax and heal. However, they can also cause soreness the next day. This delayed onset muscle soreness is not unlike what a person experiences after intense exercise. It’s a normal response — a lot of “junk” gets stirred up and that feeling is a healing response.
28I’m pregnant. Can I still receive massage?
Yes! Massage is a very nurturing thing to do for yourself during pregnancy. It can especially help make the latter stages of pregnancy less stressful on your body, relieving backache, shoulder discomfort and sore feet. During pregnancy, I avoid deep abdominal work, for obvious reasons. Aggressive stretching is usually avoided too, due to the relaxing of tendons and ligaments caused by pregnancy hormones. If your pregnancy is considered high-risk or you have certain medical conditions during pregnancy, such as excessive edema, hypertension or preeclampsia, please ensure your doctor has given you the go-ahead for a massage, prior to your massage appointment.
At any time during pregnancy, you may find it difficult to lie flat on the table. I position you on your side with pillow support to make you comfortable. If you receive massage during pregnancy, always remember to sit up slowly after the massage to allow your blood pressure to normalize. Massage is perfectly safe during a normal pregnancy and a happy, relaxed mom-to-be results in a happy, relaxed baby!
29Why do I need to drink water?
Water helps your body flush waste products from your muscular tissues. In effect, massage cleanses your body by getting metabolic waste moving, but it needs a vehicle to remove the waste from your body. Water is like the trash man helping you to eliminate unwanted waste. Eliminating the waste helps you to maintain higher physical and mental energy levels. After a massage, if the body is not rehydrated a headache and muscle soreness can occur. This happens when the client does not drink enough water before and after the massage. When scheduling your next appointment make sure you drink plenty of water to avoid this. During the massage, the tissues are being squeezed and compressed so toxins are being moved through the blood stream. The body is flushing out the excess fluids and toxins through sweat or urination. It is vital after a massage to replenish those fluids with water. If not, it’s possible that you may have a mild headache or soreness afterwards. After receiving any type of massage you will need to drink water for the next several days.
An easy benchmark of quantity is to divide your body weight in half. Whatever that number is equals the number of ounces of water you should drink in a day. Water is vital to keeping all of your tissues healthy and functioning efficiently. Clients are always offered bottled water after every session.
30When can’t I have a massage?
When you are suffering from infectious diseases, or are running a fever or have certain circulatory conditions. In addition, areas affected with phlebitis, rashes, inflammation, infected injuries or unhealed wounds, cannot be massaged. As far as those suffering from cancer, there are really wonderful benefits to having massage therapy, as long as your doctor is consulted during each phase of treatment, regardless of prognosis. This is also the general rule for anyone with chronic illness under a physicians care.
31I think I’m getting a cold. Will a massage help me get better faster?
Getting a massage when you are sick with the flu or a cold is a bad idea. Depending on what stage of the illness you are in, the massage can send the virus zooming through your body by increasing your circulation and it’s very likely you will feel a lot worse. Also, when you go to a massage with a cold you put your practitioner (and everyone else they come into contact with) at risk to catch your cold.
If your eyes are red, matted, or are discharging – this is a possible indication of an eye infection and these are extremely contagious. If you have a fever higher than 99.9 F – fevers indicate flu or other illnesses that may be viral or bacterial and are easy to spread. If you have a productive cough – “wet” coughs spread germs easily. Constant runny nose – nose drainage spreads germs easily.
Massage, with any of the above conditions, is very likely to make you feel worse before you feel better.
32How should I refer to you?
In this region, the proper term is Licensed Massage Therapist. We are professionally trained, regulated and licensed by the State of Texas through the Department of Public Health and are considered as Healthcare Professionals. Massage Therapists provide safe touch. The terms masseuse and masseur are older terms that have been connected with massage parlors and the sex trade. Massage Therapists don’t work in parlors and will not tolerate any inappropriate behavior. Don’t insult, offend or intimidate a legitimate Massage Therapist by expecting sexual acts from them.
33Can massage help me with chronic pain that I have had for years?
Therapeutic and deep tissue massage and bodywork can not only relieve acute symptoms but can also affect a change in chronic pain that you may have been experiencing on and off for years. In some cases, massage is the most beneficial tool used to deal with these ongoing discomforts. As with anything, it may take several sessions to relieve symptoms of chronic pain. You didn’t develop these pains overnight, so they may take more than one session to relieve. As you begin to treat your condition, it may be important to come several times before you can transition to a less frequent schedule for health maintenance. Please be sure to share specifics with your massage therapist to develop the best plan for you.
Massage therapy is particularly effective in treating the chronic pains experienced as a result of fibromyalgia, and job related discomforts (i.e. working at a computer, sitting or standing for long periods of time).
34How often will I need treatment and for how long?
Honestly, its hard to say. Every person is unique and every condition is unique to each person. If you are just looking for stress reduction or relaxation, then a session every 4-6 weeks may be fine for you. If we are treating a specific injury or problem, frequency and length of treatment will depend upon how long you have had the injury/problem, severity of it, and how your body responds to treatment. Initially, I may need to see you twice a week for several weeks to reduce pain levels and start your recovery. After that, you may need weekly massage until you reach a maintenance level of care. For general maintenance my clients are usually seen on a weekly, bi-weekly or monthly basis. Regularly scheduled massages work preventatively to keep you healthier and happier!
Remember massage is not a luxury; just as you provide regular maintenance on your car, the body to needs to be regularly maintained. Instead of waiting until your back hurts from overwork or stress, or the headaches that start at the back of your skull begin to pound, or the stress of every day life makes you want to pop your cork, get a massage before these things happen.
35How can I overcome being embarrassed about my body or being overweight?
As a Massage Therapist I have seen all types of bodies, young, old, fat, thin, male, female. As a professional I want to help you feel better. Being self-conscious should never keep you from seeking health care, whether it’s visiting your doctor or seeing a massage therapist. If you’re self-conscious about a certain part of your body, you can ask the massage therapist to avoid that area. Overweight clients tend to need massage therapy even more because of the added stress to the body. Please do not let your weight or self image stop you … I promise you’ll feel welcome and secure here.